Billing Policy

Your local telephone service is billed one month in advance. If you should disconnect your service during the advance-billing period we will prorate a credit to your final bill. Long distance charges are billed one month after usage. In addition to your local service rates, your monthly bill will include miscellaneous charges such as 911 user fee, Telephone Assistance Plan (TAP) fee, Telecommunications Access for Communicatively Impaired Persons (TACIP) surcharge, Federal Universal Service Charge (FUSC), franchise fees, access charges and state and federal taxes. These miscellaneous charges are mandated by the state, local and/or federal government and not by CTC.

If you choose a long distance carrier other than CTC Long Distance, you will receive a bill from us for your local telephone service and a separate bill from your long distance company.

There are four payment options for your convenience. You may mail your payment to our office, stop into our office to make your payment, subscribe to CTC’s e-bill and have your bill paid from your checking or savings account, or credit card. CTC bills can also be paid at various locations within our exchanges.

Your telephone bill is due ten days after it is received. Your account is considered delinquent if it is more than 30 days past due. At that time you will be sent a delinquent notice, which will specify the amount that you must pay within five days to avoid disconnection. If you cannot pay the amount in full by the due date, call our office at (800) 753-9104 to make arrangements. If your telephone is disconnected for non-payment, you will be responsible for the reconnect charge, advance payment and a possible deposit.